Privacy Policy
Effective Date: June, 2026 Last Updated: June, 2026
This Privacy Policy (the “Privacy Policy” or “Policy”) explains how ToolDrop (“ToolDrop”, “we”, “us” or “our”), a business name registered in Ontario and operated by Jonathan Martens as a sole proprietor, collects, uses, discloses and safeguards your personal information when you access or use the ToolDrop mobile application, the website at tooldrop.ca, and all related technology and services that facilitate the listing and rental of tools (collectively, the “Platform”). It is the “Privacy Policy” referred to throughout ToolDrop’s Waiver of Liability, Damage & Return Policy and Release (the “Agreement”), and it is published in accordance with the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”) and substantially similar provincial legislation, where applicable.
Relationship to the Agreement. This Policy is incorporated into the Agreement through Section 4 (Personal Information and Privacy). Capitalized terms used but not defined here (including “Lister”, “Renter”, “Parties”, “Tool”, “Rental Period”, “Deposit” and “Rental Documentation”) have the meanings given to them in the Agreement. As stated in Section 4(d) of the Agreement, if there is any inconsistency between the Agreement and this Policy regarding the collection, use or disclosure of personal information, this Policy governs to the extent of the inconsistency, except where the Agreement provides for a more specific consent (including the consent to disclosure in Sections 18 to 22), in which case both are read together to give effect to that consent.
As described in Section 2 of the Agreement, ToolDrop operates solely as a technology platform and marketplace that enables individuals who list tools for rent (“Listers”) and individuals who rent them (“Renters”) to connect and arrange peer-to-peer rentals of Tools. ToolDrop does not own, manufacture, supply, maintain, inspect, certify, repair or warrant any Tool, and is not a party to the rental contract formed between a Lister and a Renter.
Consistent with Sections 3 and 5 of the Agreement, the Platform is currently available exclusively to residents of the Province of Ontario, Canada, and is intended only for individuals who are at least 18 years of age.
The individual accountable for personal information under this Policy is the owner and proprietor of ToolDrop, Jonathan Martens. You may contact us about privacy matters at:
ToolDrop (Jonathan Martens, sole proprietor)
Attn: Privacy Officer
2897 Inlake Court, Mississauga, ON L5N 2A4
Email: support@tooldrop.ca
Section 4(a) of the Agreement notes that ToolDrop collects contact details, payment information, identity verification documents, and photos and other information relating to Tools and rentals. This Section describes those categories in more detail. We follow a data minimization principle and collect only the personal information reasonably necessary to operate the Platform, facilitate and document rentals, and meet our legal obligations.
Payment processing is handled by Stripe, Inc. and its affiliates (“Stripe”). When you add a payment method, pay rental fees or a Deposit, or receive a payout, your card and bank details are collected and processed directly by Stripe under Stripe’s Privacy Policy. ToolDrop does not collect, see or store your full payment card number. We receive only limited transaction data from Stripe (for example, that a payment or Deposit hold succeeded, the last four digits of a card, and a payment token) so that we can administer the Deposit, payment authorization and charges contemplated by Section 27 of the Agreement, including charges to your payment method on file for late fees, damage amounts or replacement costs.
When you submit a review or star rating through the Review and Rating System (Section 39 of the Agreement), or post other content on the Platform, we collect that content and associate it with your account. As set out in the Content Licence in Section 40, you grant ToolDrop a licence to use that content, and as described in Section 41, ToolDrop may decline to publish or may remove content and is not obliged to remove a genuine review merely because it is unfavourable.
Messages you exchange with other Users through the Platform, and correspondence you send to our support channels, including attachments. In-platform messaging may be retained to assist with safety, fraud prevention and the dispute resolution process in Section 26 of the Agreement.
Mirroring the purposes listed in Section 4(c) of the Agreement, we collect, use and disclose personal information for purposes a reasonable person would consider appropriate in the circumstances, including to:
As provided in Section 4(b) of the Agreement, by creating a ToolDrop account, using the Platform, or confirming any rental booking, you acknowledge that you have had an opportunity to review this Policy and you consent to ToolDrop’s collection, use and disclosure of your personal information as described here and in the Agreement. Where required by law, we obtain your express consent; in other cases your consent may be implied through your use of a feature. You may withdraw your consent at any time, subject to legal and contractual limits, by contacting us, although doing so may prevent us from providing some or all of the Platform.
Minors. The Platform is intended only for individuals who are at least 18 years of age, and under Section 10 of the Agreement no person under 18 may operate a Tool. We do not knowingly collect personal information from minors. As provided in Section 3 of the Agreement, where another person (including a minor) accesses the Platform through an account holder’s account, that person is deemed to act as the account holder’s agent and the account holder remains fully responsible for all activity under the account.
We do not sell your personal information. We disclose it only as described below.
To facilitate and document a rental, we share limited information between the Renter and the Lister, such as first name, agreed pickup or return details, in-platform messages, and Rental Documentation (the check-in and check-out photos under Section 23 of the Agreement). We share only what is reasonably necessary to complete and document the transaction.
We share personal information with trusted third parties that perform services on our behalf, under contracts requiring them to protect it and use it only for the purposes we specify. These include:
This Section gives effect to the express consent in Sections 18 to 22 of the Agreement (Late Return, Conversion and Information Sharing). As set out in Section 19, where a Tool has not been returned within seventy-two (72) hours after the scheduled return time and the Renter has failed to respond to reasonable contact attempts, or where there is other reasonable evidence of theft, fraud or conversion, the Renter (under Section 20) expressly authorizes ToolDrop to disclose the following information, as held and verified by ToolDrop, to (a) the relevant law enforcement authorities and (b) the Lister who listed the affected Tool, to the extent reasonably necessary to assist in the location, recovery and protection of the Tool and in any related police report, insurance claim or civil proceeding:
Under Section 21 of the Agreement, by creating an account and confirming any rental booking you consent to this disclosure, acknowledge it is reasonably necessary to protect lawful interests in the Tool and to prevent and investigate fraud and theft, and agree it is in addition to any other lawful basis for disclosure. Consistent with Section 22, we limit any disclosure under this Section to the minimum amount reasonably necessary and act in a manner intended to comply with PIPEDA and substantially similar provincial legislation. PIPEDA separately permits disclosure without consent in certain circumstances, including to investigate a breach of an agreement or a contravention of law and to assist a lawful investigation; this Section records your express consent in addition to those statutory grounds.
We may disclose personal information where we believe in good faith that it is required or permitted by law, including in response to a subpoena, court or arbitration order, or other valid legal process, to protect the rights, property or safety of ToolDrop, our Users or the public, or in connection with investigating suspected fraud, theft or wrongdoing or enforcing the Agreement. The dispute resolution and governing law provisions of the Agreement appear in Sections 26 and 32.
If the ToolDrop business is sold, reorganized, financed, or transferred to another owner or to a corporation (including if ToolDrop is later incorporated), or if its assets are acquired, personal information may be transferred as part of that transaction, subject to the recipient honouring the commitments in this Policy.
Your personal information is stored and processed using cloud infrastructure that may be located in Canada, the United States or other countries, and certain service providers (including Stripe and our hosting providers) may process information outside Canada. While information is in a foreign jurisdiction, it may be subject to that jurisdiction’s laws, including lawful access by courts, law enforcement and regulatory authorities. We take reasonable contractual and technical steps to ensure a comparable level of protection wherever your information is processed.
We maintain physical, organizational and technological safeguards appropriate to the sensitivity of the information, including:
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. As set out in Section 3 of the Agreement, you are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
We retain personal information only as long as reasonably necessary to fulfil the purposes described in this Policy, to comply with our legal, tax and accounting obligations, to resolve disputes, and to enforce the Agreement. Rental, transaction and dispute records may be retained for a longer period to support potential claims, including the recovery of unreturned Tools or damages. As stated in Section 25 of the Agreement, the licence over Rental Documentation survives termination of your account and the expiry of any applicable limitation period for claims arising from the relevant rental. When information is no longer required, we take reasonable steps to securely destroy, erase or anonymize it.
Subject to legal limits, you have the right to:
To exercise these rights, contact us at support@tooldrop.ca. We may ask you to verify your identity before responding, and we will respond within the timeframes required by applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
You may request deletion of your account and associated personal information at any time. You can do this from within the app under Profile > Delete Account, or by emailing us at support@tooldrop.ca from the address associated with your account. We may ask you to verify your identity before processing the request.
When you delete your account, we will delete or anonymize the personal information in your profile, such as your name, contact details, profile photo and saved preferences. Certain information cannot be deleted immediately and will be retained as described in Section 8 (How Long We Keep Your Information) — for example, rental, transaction and dispute records, and information we are required to keep to comply with our legal, tax and accounting obligations, to resolve disputes, or to enforce the Agreement. We will securely destroy, erase or anonymize this information once it is no longer required for those purposes.
The Platform relies on third-party services such as Stripe, Apple and Google, and may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not this one. We encourage you to review the privacy policies of any third party before providing your information to them.
We may amend this Policy from time to time. Consistent with Section 36 of the Agreement (Amendments and Policy Updates), we will provide not less than thirty (30) days’ prior notice of any material change, delivered by email to the address on file, by in-app notification, or by posting the updated Policy on the Platform with the “Last Updated” date prominently displayed. Non-material changes (such as corrections of typographical errors or updates to contact information) may be made without prior notice, effective upon posting. Your continued use of the Platform after a change takes effect constitutes acceptance of the updated Policy.
If you have questions, concerns or complaints about this Policy or our handling of your personal information, please contact our Privacy Officer at support@tooldrop.ca. We will investigate and respond to all complaints. If we cannot resolve your concern, you have the right to escalate it to the Office of the Privacy Commissioner of Canada.